Made the reservatiom for a snowmobiling lesson through the site in English. Arrived in Chitose station for pick up and no one was there. Called. (No English, but fortunately I speak Japanese, though not fluently.) They said they never received a reservation. I informed them I was calling with the number they provided me on my conformation email.
They picked me up about fifteen minutes later. The snowmobiling was fun, with a well-timed complimentary coffee break. The scenery was beautiful, and the instructor a pleasant, fun guy.
Since they lost my reservation they gave me a 25% discount, though I also didn't have lunch there, so I don't know how that figured into the price.
I enjoyed it, and the lesson was very good, but they need to improve their reservation system.
Enjoy snowmobiling (60, 90, and 120 minutes) and 10 Pound's original lunch set. ★ With pick up and drop off from the nearest station★